SERVICES

The company has established a dual-track sales system, both domestic and international. Our core sales team has over 5 years of experience, some even more than 10, and possesses deep industry expertise and market insight. We can accurately identify and match clients' core needs, efficiently complete product recommendations and solution selection, and collaborate with design and R&D teams to tailor customized solutions for each client. Relying on a professional multilingual international sales team, our business covers more than 120 countries and regions worldwide, and we have provided high-quality service support to over 2,000 domestic and international clients. The company offers a 24/7 service hotline, available year-round, including holidays, to promptly respond to inquiries and needs from domestic and international clients. Simply state your core requirements, and we will handle the rest."

The core design and technical personnel have more than 15 years of experience in professional fields such as mechanical design, engineering design, and food technology. They have rich practical experience in serving large domestic and foreign enterprises and constructing large-scale production lines. It can provide closed-loop design services, including factory planning and design, production line planning and design, production line configuration, raw material formula design, etc., to ensure customer safety, compliance, efficient and high-quality production.

Throughout the entire process from order placement to equipment delivery to the customer, the sales manager provides real-time updates on project progress. Once the machine is ready, Jinan Sunway will provide the customer with a free trial run. We will explain the machine's features, operation, and maintenance methods in detail and provide a complete set of standard product documentation to facilitate easy machine use.

After the machine inspection is completed, our shipping department will pack and load the machine in the safest and most space-saving way, thus saving space and transportation costs for our customers. Based on the customer's requirements, we will select the most economical transportation method from our many long-term partner professional logistics and transportation companies to safely deliver the equipment and related documents to the customer's country.

For customers choosing on-site installation: After the equipment arrives on-site, we will dispatch a professional engineering service team to be responsible for the installation, commissioning, and training of the entire project (if you lack relevant installation and usage experience, we recommend that you choose to have our engineers perform on-site installation and commissioning).

Our after-sales service personnel will provide on-site or remote training and guidance to customers (including system operation and equipment maintenance, etc.). We will be fully responsible for the entire process until the user can independently complete all operations. Our sales manager and service team will maintain constant contact with customers to ensure that any problems encountered during equipment use are resolved quickly.

Our products come with a one-year warranty, during which we will cover any product quality issues. Lifetime free technical support is provided after the warranty period.